"We’re empowering our customers to proactively monitor, optimise and safeguard cobot performance with enhanced support and preventative maintenance,” says Chris Wilson, vice president of service at Universal Robots. “Service360 protects production lines, maximises uptime, reduces risk and enables success by ensuring manufacturers are prepared for the unexpected.”

Complementing the standard product warranty, and available in two different packages, Service360 equips customers to mitigate risk and take control of unexpected expenses by eliminating unplanned service costs, and reducing downtime and delays. In addition, it is possible to maximise cobot ROI through remote and onsite performance and programming checks, environment assessments and access to UR’s certified engineers, automation experts and the 24/7 customer support portal.

Service360 also allows production to keep running with preventative services and rapid-response visits. In addition, users can recover rapidly in the event of the unexpected, with access to hassle-free service, parts and replacements through UR’s global distributor network.

“Our partners will add even more value by equipping customers with everything they need to increase productivity, availability and ROI for their customers,” says Wilson. “We expect this new offering to strengthen relationships and create shared value across UR partners and customers.”

Service360 is available now through Universal Robots and its partner network.